Shipping Policy

Thank you for choosing SolaGarden.

We are committed to delivering your order as efficiently as possible and keeping you informed throughout the shipping process.

Order Processing

Orders are typically processed within 1–3 business days.

Processing time includes order verification, quality checks, packaging, and shipment preparation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, promotional periods, or holidays, processing times may be slightly extended.

Shipping Locations

At this time, SolaGarden ships within the United States only.

We currently do not offer international shipping.

Estimated Delivery Times

Once your order has been shipped, estimated transit times are typically:

• Standard Shipping: 5–12 business days

Estimated total delivery time:

• 6–15 business days from the date the order is placed

Please note that delivery estimates are not guaranteed and may vary depending on carrier performance, weather conditions, seasonal demand, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take several business days to appear after the package has been handed to the carrier.

Shipping Delays

While we work hard to meet estimated delivery windows, occasional delays may occur due to:

• Severe weather conditions

• High seasonal shipping volumes

• Carrier disruptions

• Public holidays

• Events outside of our reasonable control

SolaGarden is not responsible for carrier-related delays once a package has been shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, delivery delays, additional shipping fees, or failed delivery attempts may occur.

If you notice an error in your shipping information, please contact support@solagardenshop.com as soon as possible.

We cannot guarantee address changes once an order has entered processing or has already shipped.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it:

• Check around your property

• Check with household members or neighbors

• Contact the shipping carrier directly

If you still cannot locate your package, please contact support@solagardenshop.com and we will do our best to assist.

Damaged Packages

If your order arrives damaged, please contact support@solagardenshop.com within 7 days of delivery.

To help us investigate the issue quickly, please provide:

• Your order number

• Photos of the damaged item

• Photos of the shipping packaging

• A brief description of the issue

Contact Us

For shipping-related questions, please contact:

support@solagardenshop.com

We appreciate your patience and look forward to helping you create a warm and inviting outdoor space with SolaGarden.