Shipping Policy

Thank you for shopping with SolaGarden. This Shipping Policy explains where we ship, how long order processing usually takes, and what to expect after placing an order.

Shipping Area

We currently ship within the United States only.

At this time, we do not offer international shipping.

Order Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed.

Business days are Monday through Friday, excluding major U.S. holidays.

Orders placed on weekends or holidays may begin processing on the next business day.

Estimated Delivery Time

After your order has been processed, estimated delivery usually takes 5-12 business days, depending on your location, carrier availability, and other shipping conditions.

Please note that delivery estimates are not guaranteed.

Delays may occur due to weather, carrier issues, high seasonal volume, incorrect shipping information, or other circumstances outside our control.

Shipping Confirmation & Tracking

Once your order ships, you may receive a shipping confirmation email with tracking information when available.

You can also track your order through our Track Order page.

If tracking information is not available right away, please allow some time for the carrier system to update.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is correct before placing your order.

SolaGarden is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or undeliverable addresses provided at checkout.

If you notice an address mistake after placing your order, please contact us as soon as possible at support@solagardenshop.com.

We will do our best to help before the order is processed or shipped, but we cannot guarantee that address changes can be made after an order has entered fulfillment.

Lost, Delayed, or Stalled Tracking

If your tracking information has not updated for several business days, or if your order appears delayed, please contact us with your order number so our support team can help review the issue.

Please note that once a package is in transit, final delivery timing may depend on the carrier.

Damaged, Missing, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, incomplete, or incorrect, please contact support@solagardenshop.com as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• A brief description of the issue
• Clear photos and/or video showing the product and packaging

Once reviewed, our team will work with you to provide an appropriate resolution.

Shipping Restrictions

We currently ship to valid addresses within the United States.

We do not ship to international addresses at this time.

Some remote areas, restricted locations, or carrier-limited addresses may require additional review or may not be eligible for delivery.

Order Cancellations

Orders may be canceled before they have shipped.

If your order has already been processed or shipped, we may not be able to cancel it, but we can help with return options once it arrives.

Need Help?

If you have any questions regarding returns, refunds, or product support, please contact us at support@solagardenshop.com. Our support team responds within 24-48 business hours, Monday-Friday, 9:00 AM-5:00 PM EST.

SolaGarden is operated by LUMERA COMMERCE LLC.