Return & Refund Policy

At SolaGarden, we want you to feel confident bringing solar-powered outdoor lighting into your home. If your order is not quite right, we are here to help.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, items must:

• Be in the same condition as received
• Be unused or only lightly inspected
• Include original packaging whenever possible
• Include all accessories, components, and documentation originally provided

To request a return, please contact us at support@solagardenshop.com and include your order number along with the reason for the return.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item due to personal preference, change of mind, incorrect selection, or any non-defective reason.

If a product arrives damaged, defective, or incorrect, SolaGarden will work with you to provide an appropriate resolution. Depending on the situation, this may include a replacement, refund, store credit, or return instructions.

For your protection, we recommend using a trackable shipping service when returning products. SolaGarden is not responsible for return shipments lost or damaged during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, missing parts, or different from what was ordered, please contact support@solagardenshop.com within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A brief description of the issue
• Clear photos and/or video showing the product and packaging

Once reviewed, we may offer a replacement, refund, store credit, or another appropriate solution depending on the circumstances.

Refunds

After your returned item has been received and inspected, we will notify you regarding approval of your refund.

If approved, the refund will be issued to your original payment method.

Please note that banks, credit card providers, and payment processors may require additional time to post the refund to your account.

Original shipping charges, if any, are non-refundable unless the return results from our error or a verified product defect.

Exchanges

The fastest way to receive a different item is to return the original product and place a new order once the return has been approved.

If you received a damaged, defective, or incorrect item, please contact us first so our team can help determine the best resolution.

Non-Returnable Items

The following items are not eligible for return:

• Final sale items
• Gift cards
• Products showing signs of excessive use, misuse, modification, or damage after delivery
• Products returned with missing parts or accessories
• Products returned more than 30 days after delivery
• Returns sent without prior authorization

30-Day Limited Product Support

SolaGarden provides limited product support for eligible issues reported within 30 days after delivery.

This support applies to manufacturing defects, damaged items, incorrect items, or missing components reported within the eligible support window.

This support does not cover:

• Normal wear and tear
• Cosmetic changes that do not affect product performance
• Damage caused by misuse, accidents, improper installation, neglect, or unauthorized modifications
• Damage resulting from improper storage or maintenance
• Weather-related damage beyond normal outdoor use conditions
• Battery performance changes resulting from age, environmental conditions, storage conditions, or insufficient charging exposure
• Products repaired or altered by unauthorized parties

SolaGarden is not responsible for installation, removal, reinstallation, labor costs, or any related service expenses associated with products purchased from our store.

To request product support, please contact support@solagardenshop.com and provide:

• Your order number
• A description of the issue
• Photos and/or video showing the product, packaging, or issue

Our team will review the request and determine the most appropriate resolution.

Need Help?

If you have any questions regarding returns, refunds, or product support, please contact us at support@solagardenshop.com. Our support team responds within 24-48 business hours, Monday-Friday, 9:00 AM-5:00 PM EST.

SolaGarden is operated by LUMERA COMMERCE LLC.