Return & Refund Policy

At SolaGarden, we want you to feel confident bringing warm solar-powered lighting into your outdoor space. If your order isn't quite right, we're here to help.

30-Day Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

• Be in the same condition as received

• Be unused or only lightly inspected

• Include original packaging whenever possible

• Include all accessories, components, and documentation originally provided

To request a return, please contact us at support@solagardenshop.com and include your order number along with the reason for the return.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item due to personal preference, change of mind, incorrect selection, or any non-defective reason.

If a product arrives damaged, defective, or incorrect, SolaGarden will work with you to provide an appropriate resolution.

For your protection, we recommend using a trackable shipping service when returning products. SolaGarden is not responsible for return shipments lost or damaged during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what was ordered, please contact support@solagardenshop.com within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A brief description of the issue

• Clear photos and/or video showing the product and packaging

Once reviewed, we may offer a replacement, refund, store credit, or another appropriate solution depending on the circumstances.

Refunds

After your returned item has been received and inspected, we will notify you regarding approval of your refund.

If approved, the refund will be issued to your original payment method.

Please note that banks, credit card providers, and payment processors may require additional time to post the refund to your account.

Original shipping charges, if any, are non-refundable unless the return results from our error or a verified product defect.

Exchanges

The fastest way to receive a different item is to return the original product and place a new order once the return has been approved.

Non-Returnable Items

The following items are not eligible for return:

• Final sale items

• Gift cards

• Products showing signs of excessive use, misuse, modification, or damage after delivery

• Products returned with missing parts or accessories

• Products returned more than 30 days after delivery

1-Year Limited Warranty

SolaGarden provides a limited one-year warranty against manufacturing defects from the date of delivery.

This warranty covers defects in materials or workmanship that occur under normal residential use and according to the product's intended purpose.

The warranty does not cover:

• Normal wear and tear

• Cosmetic changes that do not affect product performance

• Damage caused by misuse, abuse, accidents, improper installation, neglect, or unauthorized modifications

• Damage resulting from improper storage or maintenance

• Weather-related damage beyond normal outdoor use conditions

• Battery performance changes resulting from age, environmental conditions, storage conditions, or insufficient charging exposure

• Products repaired or altered by unauthorized parties

SolaGarden is not responsible for installation, removal, reinstallation, labor costs, or any related service expenses associated with products purchased from our store.

To submit a warranty claim, please contact support@solagardenshop.com and provide:

• Your order number

• A description of the issue

• Photos and/or video showing the defect

Our team will review the claim and determine the most appropriate resolution.

Contact Us

If you have any questions regarding returns, refunds, or warranty coverage, please contact:

support@solagardenshop.com

We aim to respond to all customer inquiries as promptly as possible.