Privacy Policy

This Privacy Policy describes how SolaGarden collects, uses, and protects your personal information when you visit or make a purchase from solagardenshop.com.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, contact us, or subscribe to our newsletter, we may collect certain personal information, including:

• Name

• Email address

• Shipping address

• Billing address

• Phone number, if provided

• Order details

• Payment-related information

• Device information

• IP address

• Browser type

• Website activity, such as pages viewed and products added to cart

Payment information is processed securely by our payment providers. SolaGarden does not store your full credit card details.

How We Use Your Information

We use your personal information to:

• Process and fulfill orders

• Provide order confirmations and shipping updates

• Respond to customer service requests

• Manage returns, refunds, and warranty claims

• Send marketing emails if you subscribe

• Provide the 10% first-order newsletter offer, if applicable

• Improve our website, products, and customer experience

• Detect and prevent fraud or unauthorized activity

• Comply with legal, tax, and business obligations

Email Marketing

If you subscribe to our email list, we may send you updates about new arrivals, outdoor lighting ideas, seasonal offers, and promotional messages.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at support@solagardenshop.com.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve site functionality, remember preferences, analyze traffic, measure advertising performance, and personalize your shopping experience.

These technologies may collect information about your device, browser, IP address, pages visited, products viewed, and interactions with our website.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly without cookies.

Sharing Your Information

We may share your information with trusted service providers who help us operate our store, including:

• Shopify and website hosting providers

• Payment processors

• Shipping and fulfillment partners

• Email marketing platforms

• Analytics providers

• Advertising platforms

• Customer support tools

• Fraud prevention and security providers

We only share information as needed to operate our business, provide services, comply with legal requirements, or protect our rights.

Advertising and Analytics

We may use third-party tools such as analytics and advertising platforms to understand website performance, measure campaigns, and show relevant ads.

These providers may use cookies or similar technologies to collect information about your interactions with our website and other websites.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, accounting, fraud prevention, and business recordkeeping.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Opt out of certain marketing communications

• Request information about how your data is used or shared

To make a privacy request, please contact us at support@solagardenshop.com.

We may need to verify your identity before processing certain requests.

California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

These may include the right to know what personal information is collected, used, shared, or sold; the right to request deletion; the right to correct inaccurate information; and the right to opt out of certain sharing or targeted advertising activities.

SolaGarden does not knowingly sell personal information in the traditional sense. However, certain advertising and analytics activities may be considered “sharing” or “targeted advertising” under some privacy laws.

To exercise your rights, contact us at support@solagardenshop.com.

Children’s Privacy

Our website is not intended for children under 13 years old.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact support@solagardenshop.com and we will take appropriate steps to delete it.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

For questions about this Privacy Policy or to make a privacy request, please contact:

support@solagardenshop.com