Contact Us

Contact Us

Need help with an order, product question, shipping update, return, or exchange? The SolaGarden support team is here to help.

Customer Support

Business Information

  • Store: SolaGarden
  • Operated by: LUMERA COMMERCE LLC
  • Business Address: 117 S Lexington St, Harrisonville, MO 64701, United States

What We Can Help With

  • Product questions before placing an order
  • Order status and tracking updates
  • Shipping questions for U.S. orders
  • Returns, exchanges, cancellations, and refund requests
  • Damaged, defective, missing, or incorrect items

Order Tracking

You can track your order through our Track Order page.

Track Your Order

Shipping Area

We currently ship within the United States only. At this time, we do not offer international shipping.

Order Processing & Delivery

  • Processing time: 1-3 business days
  • Estimated delivery: 5-12 business days after processing

Returns & Exchanges

We accept eligible returns within 30 days after delivery. Return shipping responsibility may depend on the reason for the return.

If your item arrives damaged, defective, missing, or incorrect, please contact us as soon as possible with your order number and clear photos or videos so our team can help.

Please contact us before sending any return. Returns sent without prior authorization may not be accepted. The business address listed on our website is not necessarily the return warehouse address.

Cancellations

Orders may be canceled before they have shipped. If your order has already been processed or shipped, we may not be able to cancel it, but we can help with return options once it arrives.

Product Support

Eligible product issues may be covered for up to 30 days after delivery. Please contact us with your order number, a description of the issue, and clear photos or videos if available.

Need Help?

Please use the contact form on this page or email us directly at support@solagardenshop.com.